Refund

What it means

A refund is the reversal of a completed donation, returning the funds to the donor's original payment method. Refunds are typically issued for a duplicate charge, a donation made in error, or a specific request from the donor, rather than being a routine part of normal campaign activity.

How it works on HypeRaise

Because donations are processed through Stripe, refunds also run through Stripe's infrastructure rather than through any separate HypeRaise-specific process. Once a refund is issued, it is reflected in the program's reporting, adjusting the affected campaign and participant totals to reflect the reversed transaction.

Key details

A refunded donation also affects any payout already issued that included that transaction, or reduces the program balance if the payout has not yet gone out. Administrators reconciling records against bank statements should account for any refunds when checking that platform totals match actual deposits.

If a program suspects a duplicate charge or a donor requests a refund, working with a HypeRaise local rep is the fastest way to confirm the transaction and process the reversal correctly.